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Add the most frequently repeating answers to your roadmap. If you receive a lot of customer feedback , you can run an additional survey asking your users to choose from the most popular options. This is why you should use surveys even in seasoned, stable apps. Give your users a possibility to voice their negative feedback —and act on it. If you have a lot of negative survey responses , your app store rating will reflect that.

Instead, use skip logic —create different paths for the respondents depending on their previous answers. Ask unsatisfied users what they dislike about your app, and try to fix your mistakes. If your users notice you care, you might avoid a few bad reviews or even turn a hater into a fan.

Do you get a lot of positive survey responses? Why not ask your loyal users to rate you in an app store, recommend you to their friends, or become beta testers? Add a CTA to your survey to redirect your users wherever you want. You can also use an incentive to motivate them. Surveys are an excellent point of contact with your customers. You can also turn your surveys into a mini contact form. Run mobile app surveys at every stage of your app development. Combining the two types will get you qualitative results that you can benchmark and turn into KPIs and actionable feedback.

No amount of testing will let you predict all the bugs and UX problems. This question works best as a two-part survey. Check out the template below for inspiration. This will help you pin down the source of the problem. Try to gauge how your users feel about your app design as early as possible and tweak if necessary.

This question will let you discover the ideal use cases for your mobile app. Check out the survey template below for inspiration! Let your customers voice their ideas for new functions or features. Recurring answers—or just one brilliant suggestion—will help you enrich and sort out your feature development process.

This closed-ended question will help you identify your biggest hits, which are most likely the key to your success. Always make sure your popular features work well and are easily accessible. This variation of the CES Customer Effort Score question will let you gauge if your most popular features are accessible.

Once your mobile app is up and running, you have to ensure your users are fully satisfied. When asking general customer experience questions, you should always keep two additional goals in mind:. To achieve that, you need to skip logic and carefully designed question flow in your surveys. For reference, check out what the benchmarks look like across different industries. Always follow up with open-ended questions to get app feedback and ask for reviews.

Good survey tools, like Survicate, register all the responses—even from partially submitted surveys. Learn About Cameras. User Manual Recorder Functions For recorder controls, view this simple, easy-to-read quick reference guide. Recorder Quick Reference Sheet Luma App Discover the ins and outs of the Luma app including how to access remote playback and view your live feed with this convenient manual. Experience Luma For Yourself To ensure the highest quality, Luma Surveillance equipment is installed by professional integrators.

All rights reserved. View live footage from a single camera to as many as 16 live cameras, in multiple restaurants, simultaneously on a single page in LiveIQ. See what you need to get started with surveillance. Set up and test your surveillance system. Connect surveillance cameras to LiveIQ. Watch live video for one or more restaurants. All rights reserved.

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